Gregory Chong

Gregory Chong has a diverse work experience spanning various industries. Gregory most recently worked at Booktopia as the Head of Contact Centres, where they led a team of 50+ customer service representatives to deliver excellent customer service across multiple channels. Prior to this, they were the Customer Service Contact Centre Manager at Booktopia, where they managed customer service operations and implemented customer-focused service processes and procedures.

Earlier in their career, Gregory worked at Transurban as the Customer Service Leader NSW, leading a team that provided 2nd level support to the offshore call center. Gregory also worked at DuluxGroup as a Change Lead, responsible for managing team sales performance and improving customer experience.

Before that, Gregory held several roles at Officeworks Business, including Senior Team Manager Contact Centre and Team Manager. In these roles, they were responsible for daily operations, managing teams, and ensuring compliance and performance targets were met.

Gregory's earlier experience includes roles at Coles as a Store Support Manager, Regional Service Manager, and Customer Service Manager. Gregory also worked at Optus as a Team Manager and at St.George Bank as a Customer Service Manager. Additionally, Gregory was the Founder and Owner of Black'N' White Dry Cleaners and held various roles in branch banking at Westpac Institutional Bank.

Overall, Gregory Chong has a strong background in customer service management, with a proven track record of delivering superior customer experiences and driving performance improvements.

Gregory Chong obtained a Diploma in Leadership from the Australian Institute of Management in 2017-2018. Prior to that, they earned a Certificate in Business Administration, Management, and Operations from Technical College Meadowbank in 1993-1995.