Jaclyn Vilardi

Jaclyn Vilardi has a strong background in technical writing and marketing. Their most recent role is as a Principal Technical Writer at Boomi since October 2023. Prior to that, they worked as a Senior Technical Writer at Boomi since April 2022. Before joining Boomi, Jaclyn worked at ConnectWise from 2016 to 2022, starting as a Technical Communicator I and progressing to Technical Communicator II and III. In these roles, they were responsible for creating and updating release notes, user guides, API documentation, and customer journey documentation for ConnectWise products. Jaclyn also created in-app messages, emails, and UX content to enhance usability and accessibility. Earlier in their career, Jaclyn worked as a Technical Writer and Marketing Writer at Envista Forensics (formerly PTC | LWG) from 2009 to 2016, where they wrote forensic reports, created marketing presentations, and developed company profiles. Jaclyn also worked as a Copywriter at adfinity from 2008 to 2009, where they wrote copy for various marketing materials and contributed to product name and campaign ideas.

Jaclyn Vilardi holds a Bachelor's Degree in Mass Communication with a focus on Advertising from the University of South Florida. Jaclyn has also obtained various certifications, including "Designing for Non-Designers" from the Society for Technical Communication, "Learn SQL Course" from Codecademy, "Learn API Technical Writing 2: REST for Writers" from Udemy, "UX & Web Design Master Course: Strategy, Design, Development" from Udemy, "Cybersecurity Fundamentals for Engineers" from ConnectWise, "Building Interactive JavaScript Websites Course" from Codecademy, "Learn JavaScript Course" from Codecademy, and "KCS v6 Fundamentals" from The KCS Academy - the Only Authorized Certifying Body for KCS.