Boots UK
Phil Bance is an accomplished professional currently serving as the Boots CARE Operations Manager at Boots UK since July 2019, where responsibilities include leading the CCTV Monitoring Centre, Crime Intelligence, and Emergency teams to enhance safety and incident response. Prior to this role, Phil worked as an Innovation Manager at Boots, successfully implementing process improvements and data analytics tools. Phil's earlier experience at Boots includes roles as Assistant Operations Manager for the Boots Advantage Card program and Team Leader, where performance management and customer query analysis were key focuses. Phil's career began at NatWest Group, where various leadership roles in Debt Management Operations were held for over 14 years. Phil holds a Bachelor of Applied Science in Environmental Science from Nottingham Trent University.