Kate Gilligan

Kate Gilligan is a seasoned professional with extensive experience in operations and workforce management within the banking and contact centre sectors. Currently serving as General Manager of Group Operations Service Delivery and General Manager of Retail Home Ownership Operations at BOQ Group since September 2022, Kate has previously held multiple senior roles at ME Bank, including General Manager of Lending Operations and General Manager of Operations Support, from August 2018 to September 2022. Kate's career also includes pivotal positions at Salmat from 2005 to 2018, such as Senior Manager of Talent Acquisition & Workforce Optimisation and Contact Centre Manager, where responsibilities included delivering workforce solutions and managing commercial relationships to drive performance metrics across diverse industries. Kate's early career features various contact centre roles that contributed to a strong foundation in operational support and analytics.