BOQ Group
Kate Gilligan is a seasoned professional with extensive experience in operations and workforce management within the banking and contact centre sectors. Currently serving as General Manager of Group Operations Service Delivery and General Manager of Retail Home Ownership Operations at BOQ Group since September 2022, Kate has previously held multiple senior roles at ME Bank, including General Manager of Lending Operations and General Manager of Operations Support, from August 2018 to September 2022. Kate's career also includes pivotal positions at Salmat from 2005 to 2018, such as Senior Manager of Talent Acquisition & Workforce Optimisation and Contact Centre Manager, where responsibilities included delivering workforce solutions and managing commercial relationships to drive performance metrics across diverse industries. Kate's early career features various contact centre roles that contributed to a strong foundation in operational support and analytics.
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BOQ Group
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BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine banking alternative for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME, Virgin Money Australia, BOQ Specialist, BOQ Business, BOQ Finance), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.