Born Digital
Simona Galkova is a seasoned professional in data analysis and product development, currently serving as the Head of Product for Customer Insight Analytics at Born Digital since April 2024. Prior experience includes leadership roles at SuperScale, where Galkova was Head of Data & Development and Head of Big Data, and at Nestlé, where significant contributions as a Senior Digital Analyst involved driving global analytical projects for the Infant Nutrition strategic business unit. Galkova has also held roles at EMARK SK & CZ as a BI Specialist, and DT Group, where project management and data analysis were key responsibilities. Educational qualifications include a Master of Science in Mathematics - Economics from the University of Copenhagen and a Bachelor's degree in Economic and Financial Mathematics from Univerzita Komenského v Bratislave.
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Born Digital
Born Digital added all channels such as calls, email, and chat. It is digitalizing overall customer care, experience, and interaction by covering all channels using AI. They help companies with the digital transformation of contact centers. Born Digital's AI omnichannel platform assists businesses with the digital transformation of contactcenters, allowing them to handle many times more clients - quickly, easily, and stress-free.