Jason Skinner

Jason Skinner is an experienced professional specializing in customer growth and strategic advisory roles. Currently self-employed as an Independent Advisor, Skinner provides expertise to clients including McKinsey, Bain, and BCG, alongside investment banks and private equity firms focused on SaaS solutions. As a member of Fractionals United, Skinner engages with a global community of Fractional Leaders. Previous roles include Head of Omnichannel Strategy & Voice of Customer at Wayfair, where significant enhancements in customer satisfaction were implemented, and Head of US Customer Experience Strategy at Liberty Mutual Insurance, directing initiatives to boost customer retention and optimize operations. Skinner's diverse experience spans strategic analytics at CVS Health, market strategy at Constant Contact, and various educational positions including teaching and admissions at renowned institutions. Skinner holds a Bachelor of Arts in Architecture from Brown University and a Summer Mini-MBA certification from The Tuck School of Business at Dartmouth.