Mahmoud Allam

Mahmoud Allam has a diverse work experience in various customer service roles. Mahmoud started their career as a Customer Service Representative at Vodafone in 2015. Later, in 2020, they worked as an Account Advisor at Talabat. From October 2020 to March 2021, they served as a Customer Care Specialist at noon, where they communicated with customers and handled their complaints. Currently, they are working at Bosta as an Account Manager since February 2022 and previously served as a Client Support Specialist from March 2021 to February 2022. In these roles, they demonstrated exceptional customer service skills, handled client inquiries, managed complaints, and communicated with different departments to provide effective solutions.

Mahmoud Allam completed their Bachelor's degree in Business Administration and Management, General from Cairo University from 2014 to 2018. In addition to their formal education, they have obtained several certifications including Business Analysis Foundations: Business Process Modeling and Project Management Foundations: Requirements from LinkedIn in October 2022. Mahmoud also obtained a certification in Customer Experience Leadership from LinkedIn in December 2021, and a certification in digital marketing challenger from Udacity in April 2021.