Najwa Azzam

Najwa Azzam currently serves as the Experience Lead at Bosta since January 2020, where responsibilities include understanding the company’s services and creating dashboards to monitor regional performance. Previously, as a Senior Client Services Manager, Najwa Azzam managed customer escalations, approved compensations, and led initiatives to enhance customer satisfaction (CSAT), including coordinating weekly management meetings and updating knowledge materials. Najwa began the professional journey at Fetchr as a Call Center Representative from May 2017 to January 2020. Education includes ongoing studies in Library and Archives Assisting at Helwan University, Cairo, since 2014.