Kerry McDonough

Kerry McDonough currently serves as an Adjunct Professor at Boston College, developing and teaching courses in Public Relations, Community Relations, and Crisis Communications. As a Senior Director of Customer Success at Reprise, Kerry McDonough optimizes the customer journey while leading a team focused on enhancing customer experience through enablement materials and best practice consulting. Prior experience includes roles at Everbridge, where Kerry McDonough contributed to the establishment and evolution of Customer Success functions, served as a lead point of contact for top global clients, and specialized in consultative support for critical event management solutions. Kerry McDonough’s professional background also encompasses a position at MEDITECH as a Senior Applications Specialist and leadership roles in student engagement at Commonwealth Honors College and the University of Massachusetts Amherst. Academically, Kerry McDonough holds a Bachelor of Arts in English and History from the University of Massachusetts Amherst and a Master of Arts in Emergency Management and Homeland Security from ASU Watts College, complemented by studies at Trinity College, Oxford University.