Kevin Garell is a seasoned professional with extensive experience in customer success and service operations. Since July 2019, Kevin has been a Senior Director at Boston Dynamics, overseeing Customer Value Delivery, including fulfillment, logistics, and customer support. Previous roles included Director of Service Operations, focusing on enhancing customer support and leading a skilled team to ensure post-sales success, and Service Operations Manager at Pavilion. Prior positions also include various managerial roles in service and operations at Peak Scientific, Ingersoll Rand, and Carrier Corporation. Kevin holds a Bachelor of Science degree in Plant Facilities Environmental Engineering from Massachusetts Maritime Academy, earned between 1998 and 2002.