Leah Clark

Leah Clark is a seasoned professional in customer success and product management with extensive experience in leading transformative initiatives across various companies. As the Senior Director of Product Management at Salesforce since September 2025, Leah oversees efforts related to Customer Success Score. Previously, Leah served as an Executive Advisor-in-Residence at Valuize, advising executives on digital customer success transformations. Notable roles include Chief Growth Officer and Enterprise Success & CS Cloud Adoption Leader at Certinia, where Leah drove enterprise customer success strategies, and Global Head of Customer Success Transformation at Shopify, where major improvements in KPIs and revenue growth were achieved. Leah founded rise run, a consulting practice focusing on customer success and go-to-market transformations, and has held leadership positions at Outreach, Uber, Okta, Malwarebytes, and Inbenta, consistently leading initiatives that resulted in significant retention and expansion outcomes. Leah holds degrees from Penn State University, the University of San Francisco, and California State University, Bakersfield.