Kirolos Erian

Kirolos Erian has extensive experience in technical support and network engineering, currently serving as an Operations Support System Engineer at Boston HelpDesk since July 2013. In this role, Kirolos is responsible for the design, installation, and troubleshooting of local and wide area networks, while also communicating with managers on escalation procedures. Prior experience includes positions at St Giorgio Millennium Group and Albatros Palace Resort, where Kirolos planned and maintained data networks, provided technical support, and resolved user service requests. A strong educational background includes a Master's degree in Computer Science from the University of Massachusetts Lowell and a Bachelor's degree in Business Administration from Cairo University. Kirolos has been recognized for outstanding technical support and contributions to customer service throughout the career.