Bill Shirley

Bill Shirley is a seasoned professional in service delivery and customer experience management with over three decades of experience across various roles and organizations. Currently serving as the Global Service Delivery Manager at Boston Limited since October 2020, Bill is responsible for designing processes to ensure quality service delivery to customers. Prior roles include working at Ambassador Theatre Group, Aptos Retail, Salmon, and T-Mobile, where Bill honed skills in customer service, IT hardware/software delivery, and team management. Bill's educational background includes a degree in Computer Studies from Hatfield Polytechnic, complemented by extensive expertise in software development and project management within the IT sector.