Heather Edson

Heather Edson has extensive experience in the insurance industry, primarily at Boston Mutual Life Insurance from January 2013 to the present, where roles have included Business Analyst, Manager of Claim Support, Senior Claim Specialist, and Senior Claim Examiner. Responsibilities have encompassed collaborating with stakeholders to identify business objectives, managing workflow and service quality within claims teams, training staff, and overseeing the claims process to ensure compliance and efficiency. Prior positions at John Hancock Life Insurance involved managing death claims and coordinating new business initiatives, while earlier roles included working in customer service and retail environments. Heather Edson is a graduate of Becker College.