Vijoy Dhawan

Director of Customer Success at Botco.ai

Vijoy Dhawan has over 8 years of professional experience. In 2021, they are currently working as the Director of Customer Success at Botco.ai and as a Product Manager | Fellow at PMDojo. In 2020, they were the Director of Marketing at BTMA - Business Technology Management Association @ Schulich School of Business, where they curated and executed a brand strategy focused on collaborative partnerships with Schulich's graduate clubs and alumni for expanding the club's reach. Vijoy was also the Digital Activation Lead at Digital Main Street, where they led the digital transformation of 30+ COVID affected small businesses and designed 60+ targeted marketing campaigns. Vijoy was also a Consulting Analyst at Sangha Worldwide, where they developed and published lead magnets for 'Skills CEOs need to possess for the post COVID economy'. In 2018, they were the Marketing and Operations Manager at KSK Hospitality. From 2014 to 2018, they worked as an Advisory Associate at EY, where they automated the generation of Risk Transformation dashboard, provided visibility into EY pipeline, and defined and implemented processes to reduce payment collection period by 35 days. In 2013, they were a Summer Intern at Airbus Helicopters and in 2012, they were a Summer Intern at Tata Teleservices Ltd.

Vijoy Dhawan has a comprehensive educational background. Vijoy attended Springdales School in New Delhi from 1996 to 2010. Vijoy then pursued a Bachelors of Business Administration at Bharati Vidyapeeth from 2011 to 2014. During their studies, they obtained a Certification in Cyber Security and Level A2 French Language Certification from Bharati Vidyapeeth. Following their Bachelors, they earned a Diploma in Marketing Management from Narsee Monjee Institute of Management Studies in Mumbai from 2015 to 2016. During this time, they also obtained a White Belt Certification (Six Sigma) from EY. Most recently, they have been pursuing a Master of Business Administration at Schulich School of Business - York University since 2019 and has also obtained an Advanced Google Analytics Certification from Google in 2021 and an Enterprise Design Thinking Practitioner Certification from IBM in 2020.

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Timeline

  • Director of Customer Success

    June, 2022 - present

  • Customer Success Manager

    November, 2021