Thalicia A.

Thalicia A. is currently serving as the Product Owner for Employee Experience at Bouwinvest since February 2023. Prior to this role, Thalicia A. accumulated extensive experience at Transavia from 2001 to February 2023, where key positions included Continuous Improvement Manager ITSM, responsible for assessing the effectiveness and maturity of IT Service Management processes; Enterprise Services Manager, focusing on developing a comprehensive Enterprise Service Management model; and Manager of IT Services, overseeing teams dedicated to Incident, Problem, and Change Management as well as IT Service Desk operations. Thalicia A. also held roles such as Release Train Engineer, Scrum Master, Senior Project Manager, Project Manager, and Business Analyst throughout the career at Transavia. Education was completed at Erasmus University Rotterdam from 1991 to 1996.