Bertrand de Coquereaumont

Bertrand de Coquereaumont possesses extensive experience in customer experience management, currently serving as Chef de projet - Expérience Client Mobile and Responsable Voix du client at Bouygues Telecom since June 2020. Prior roles include Responsable Satisfaction at Solocal from 2019 to 2020, focusing on customer insight initiatives, governance coordination, and developing a customer-centric culture. Previously, at PMU from 2013 to 2019, Bertrand ensured quality service delivery across multiple contact centers, aimed at enhancing customer satisfaction. Additional experience includes a Senior Consultant position at Activeo in 2012 and consulting at Eurogroup from 2006 to 2012. Bertrand holds degrees from EDHEC Business School and Copenhagen Business School.