Carmine Muscariello

Carmine Muscariello currently serves as VP Executive Director of Wholesale and Operators Relations and Managing Director of the Broadband Business Unit at Bouygues Telecom, where the focus is on delivering innovative broadband consumer offers to enhance customer experiences. Prior roles include VP Customer Experience, Operations & Quality, emphasizing the creation of a coherent omni-channel customer journey, and significant experience at Accenture Management Consulting as Head of CRM Service Transformation, guiding clients in customer-centric operational changes. Previously, Muscariello held the position of VP - Head of CRM at Telecom Italia, leading transformative initiatives that achieved "NF Service" certification for Alice. Early career experience includes a Senior Manager role at Accenture, specializing in CRM projects for large telecommunications companies in Italy and France. Muscariello holds a degree in Biomedical/Electronic Engineering from Università degli Studi di Napoli Federico II.