Mona Albers

Mona Albers is an experienced professional with a rich background in customer experience and sales management. Currently serving as Customer Experience Manager at Boveda Inc. since March 2018, Mona is dedicated to enhancing the B2B and B2C customer experience while leading a team focused on building client trust and loyalty for long-term retention. Previously at Boveda Inc., Mona held the positions of Sales Coordinator Lead and Sales Coordinator, supporting sales teams and managing customer inquiries. Prior experience includes a role as Senior Sales and Customer Relations Specialist at Grainger, where Mona acted as the key contact for USPS accounts, as well as various management roles in sales and customer service at Home Valu Interiors, Old Chicago Restaurant, D'Arce Chiropractic, Arrow Electronics, and This End Up Furniture. Mona holds a Bachelor of Arts in Merchandising Management from Mount Mary University.