Brikena Bakalli

Brikena Bakalli is a seasoned professional in customer care management, currently serving as the Head of Customer Care Department at BPB since December 2019, with previous roles including Acting Head and Customer Care Sector Manager. Brikena's career in the banking sector extends over a decade, having held various positions at ProCredit Bank from June 2009 to June 2019, culminating as a Private Client Advisor. Academic qualifications include a Master of Science in Management from Kolegji Riinvest, and ongoing studies for a Master's Degree in Marketing at Universiteti i Prishtines, alongside a Bachelor's Degree in Marketing from the same institution and a high school diploma in Natural Sciences from Gjimnazi "Bedri Pejani."