Claudia Thompson

Claudia Thompson has a diverse work experience spanning from 2011 to 2022. Claudia has held various roles in customer service and management positions. Most recently, they worked as a Manager of the Customer Support Associate Team at BrainPOP, where they created training courses, reviewed customer complaints, and promoted the value of the product. Prior to that, Claudia served as a Customer Service Team Leader at BrainPOP, leading and coaching CX representatives while making process improvements to enhance efficiency and customer loyalty.

Before joining BrainPOP, Claudia worked as a Senior Customer Service Lead at Nearpod, where they supported customers with contractual negotiations, identified potential risk factors for renewal, and collaborated with other teams to meet customer needs. Claudia also had experience as a Customer Service Marketing Manager at Even Financial, where they partnered with the senior leadership team and increased customer satisfaction through a competitive customer service program.

Claudia's earlier experience includes roles as a Senior CX Lead-District Liaison and Customer Experience Specialist at Flocabulary, where they handled customer escalations, educated customers on the product and platform, and implemented improvement initiatives. Claudia also worked as a Member Relations Representative at The New York Academy of Sciences, managing memberships and providing excellent customer service.

Claudia's first job was as an Apple Specialist at Apple Inc., where they excelled in sales, received recognition for their outstanding customer service, and mentored team members.

Overall, Claudia Thompson has demonstrated expertise in customer support, leadership, training, and process improvement throughout their professional career.

Claudia Thompson obtained their Master's degree in Organizational Leadership from Quinnipiac University from 2016 to 2018. Prior to that, they completed their Bachelor of Arts degree in Creative Writing and Theatre at Fairleigh Dickinson University from 2004 to 2008.