Charu Shukla

Charu Shukla is a seasoned operations leader with extensive experience in customer success, project management, and business operations across various industries. Currently serving as Operations Team Lead for Customer Success at Branch International, Charu focuses on payments, customer service, and lending operations. Previously, as Manager of US Operations at Fresh Prints, leadership skills were demonstrated by managing a team to enhance supply chain efficiency and optimize costs significantly. Charu also held the role of Group Project Manager at Innovative Incentives & Rewards Pvt. Ltd., successfully managing multiple project lifecycles and developing loyalty programs for major clients. Experience includes a tenure as Business Partner at Moonbox Business Innovations, achieving notable sales growth, and as Branch Credit Manager at ICICI Bank, improving credit assessment processes and funding rates. Educational qualifications include an MBA in Finance from Manipal Academy of Higher Education and a B.Tech in Electrical Engineering from Punjab Technical University.