Katie John

Katie John (Locascio) is a Strategic Customer Success Manager at Braze, where responsibilities include managing a total CARR of over $4M across eight enterprise accounts while achieving $0 in customer churn and securing significant renewals and upsells. Previous experience includes serving as the first Customer Success hire at The Juice, leading customer success initiatives, and holding various program operations roles at TechPoint, alongside earlier positions at GEICO and internships focused on client success and marketing. Katie holds a Bachelor of Science degree with double majors in Marketing and Entrepreneurship and Innovation from Butler University.