Natalie Gray

Natalie Gray is a seasoned professional in customer success and experience, with a strong background in developing and implementing customer journey strategies. Notable roles include Customer Experience Lead at Zencargo, where the focus was on enhancing collaboration across departments and establishing customer feedback programs. As Head of Customer Success at Cognism, Natalie managed multiple functions to provide superior service and drive growth while developing a high-performing team and introducing key metrics for customer satisfaction. Additional experience includes various managerial roles in customer success at Kegstar, operational management at Trippas White Group, and sales at MEM Consumer Finance Ltd. Natalie holds a Bachelor of Laws (LLB) from the University of Lincoln and A-levels from Central Sussex College.