Wendy F. is an experienced professional with a diverse background in communication and customer service. Currently serving as a Special Projects Writer for the U.S. Department of Veterans Affairs since September 2022, Wendy has also worked as a Scheduling Coordinator at Brennan Heating & Air Conditioning since April 2021, focusing on customer satisfaction and job processing. Previous roles include Program Director at Brennan Heating & Air Conditioning, where Wendy developed training programs and resolved customer escalations, and Design Consultant at Budget Blinds, emphasizing relationship building and program improvement. Wendy is pursuing a Bachelor of Arts in Communication with a concentration in Professional Communication at Northwest University, building on a solid educational foundation that includes diverse studies in Japanese language and culture, and an Associate of Arts degree in General Studies.