Anousak Litnhouvongs

Anousak Litnhouvongs has extensive experience in technical support, currently serving as the Manager of Technical Support at Brightcove since October 2013. In this role, Anousak acts as the main support contact for Platinum Plus customers, leading weekly meetings on support tasks and product issues. Previous positions at Brightcove include Senior Tier 2 Technical Support Engineer, where Anousak served as a Subject-Matter Expert, coordinated training for team members, and managed customer relationships. Anousak also held roles as a Tier 2 and Tier 1 Technical Support Engineer, focusing on high-profile customer issues and providing 24/7 service. Prior to Brightcove, Anousak worked as a Software Developer at CELAD, contributing to hospital information systems. Anousak holds degrees from Ecole d'Ingénieurs ISIS and IUT de Blagnac.