Kana L.

Kana L. is a Technical Support Engineer - Tier 2 Developer at Brightcove since April 2023, specializing in complex customer issues related to web applications and mobile SDKs to facilitate media streaming. Prior experience includes roles at Amazon as an Inbound Support Specialist/Problem Solver and Stower, where Kana managed a high volume of retail ticket requests and was consistently ranked in the top 10% for performance. In 2022, Kana completed a 30-week intensive program in Full Stack Web Application Development at Merit America. Earlier roles include Quality Assurance/Medical Record Data Entry/Translator at Japan Placement Center, recognized for handling complex medical reports and ensuring data integrity. Kana holds a Java Developer Certification from Merit America and a Propaedeutic Diploma in International Communication and Media from HU University of Applied Sciences Utrecht, along with a Bachelor's degree in Music from Toho Gakuen School of Music.