Kim Massy

Kim Massy is an accomplished professional with extensive experience in service delivery and operational management, currently serving as the Head of Service Delivery at LGIAsuper since February 2018. With a strong background in quality assurance and training management, Kim has successfully improved service quality, ensured compliance with legislation, and implemented process enhancements. Prior experience includes roles at Link Market Services as Client Support Manager and Brisconnections as Tolling Process and Quality Manager, where Kim focused on efficient service delivery and compliance management. Kim holds a Bachelor of Business degree, specializing in Management and Human Resource Management, from Queensland University of Technology.