Aaron McDonald

Aaron McDonald has extensive experience in support and compliance roles spanning several years. Currently serving as the Support Team Lead at Bright since March 2022 and at Surf Accounts since May 2018, Aaron focuses on developing, training, and coaching support agents while overseeing staff responsibilities. Previous experience as a Technical Support Agent at Surf Accounts reinforced expertise in customer service and proficiency in bookkeeping software. Prior to this, Aaron worked at Sysnet as an Advanced PCI Compliance Associate, where responsibilities included analyzing network vulnerability scans, troubleshooting complex network issues, and educating business owners on PCI compliance and security best practices across the UK, Ireland, Germany, and North America.