Bayleigh Wildes

Bayleigh Wildes has a diverse work experience in various customer service and supervisory roles. From January 2019 to October 2019, they worked as a Customer Service Representative at Bee Brothers Integrated Pest Solutions, where they provided customer support and assisted in improving customer satisfaction. In October 2019, they were promoted to Customer Service Manager, overseeing a team of over 10 representatives and implementing strategies to enhance customer service quality and profitability.

In November 2021, Bayleigh joined Cerebral as a Clinical Coordinator, troubleshooting daily clinical client issues and coordinating client communications through emails, calls, and chat messages. Bayleigh gained extensive knowledge of the company's systems and recommended improvements and expansions in services, training, and processes. Bayleigh also handled various tasks such as resolving technical issues, processing payments, managing insurance policies, and maintaining communication between physicians and clients. Bayleigh worked closely with cross-functional teams and efficiently managed multiple online platforms.

Currently, Bayleigh is employed at Brightside Health as a Member Services Representative, starting in July 2022. Bayleigh later transitioned into the role of Member Services Supervisor in April 2023, demonstrating their growth within the company. The details of their responsibilities in this role are not provided.

Bayleigh Wildes attended Florida International University from 2020 to 2023, earning a Bachelor's degree in Crime Science. In terms of additional certifications, they obtained the Microsoft Office Specialist: Expert on Microsoft Office 2016 certification from Microsoft in December 2018. They also obtained the HIPAA Professional (HIPAAP) certification from Hippa Compliance Associates, although the month and year of obtaining this certification are not specified.