Heather Wells

Heather Wells is a highly experienced telecommunications professional with a career spanning over two decades. Currently serving as an SS7 Advanced Technical Support Senior Engineer at Brightspeed since December 2022, Heather has previously held roles such as Technical Product Manager at Syniverse and Sr. SS7 Analyst at Lumen Technologies. Before joining Lumen, Heather worked as an SS7 Translations Analyst at CenturyLink, and spent a significant period at Level 3 Communications, focusing on SS7 translations and datafill for network elements. Additional experience includes providing network troubleshooting as a Voice NOC Tech at WilTel Communications and designing network circuits at WorldCom. Heather’s expertise encompasses SS7 protocols, technical support, and network design, making a significant impact in the telecommunications industry.