Joshua Trouten

Joshua Trouten is an experienced management professional with a diverse background in IT and operations. Currently serving as the Manager of End User Services at Brightspeed since May 2022, Joshua previously held the role of Major Incident Manager at the London Stock Exchange Group (LSEG) from 2019 to 2022, where oversight extended to teams across 12 countries addressing critical incidents in business-dependent systems. Prior experience includes serving as Service Support Manager at Flexential, managing IT operations and technical support for the Eastern region, and providing desktop support as a Support Specialist at Vaisseaux. Early career positions include Manager at Jimmy John's, where Joshua led a successful team to achieve high sales, and Production Supervisor at Lee University, overseeing large-scale events. Joshua's educational background includes studies at Central Piedmont Community College and Lee University, complemented by a study abroad experience in Austria.