Briljent
Tonia Miller, MBA, has a diverse work experience in various roles and industries. Tonia started their career as an Assistant Director of Vital Records/Quality Assurance at the Indiana State Department of Health - Vital Records Department from July 2004 to June 2006. In this role, they served as a Public Health Care Administrator.
Following that, from 2007 to 2008, Tonia worked as an IT Specialist at Indecon Solutions(WellPoint/NGS). Tonia provided technical support to Anthem/WellPoint, Inc clients, partners, and employees through various channels like telephone, email, and chat.
From 2008 onwards, Tonia joined Briljent, where they took on the position of Technology Specialist/PM. Their responsibilities at Briljent were extensive and included project management for software migrations, computer refresh projects, and computer/software deployments. Additionally, they served as an asset manager for software/hardware/loaner equipment, a procurement manager for the IT department, and a system administrator for multiple applications and platforms. Tonia also provided training and support to users, developed job aids for application processes, and analyzed and resolved technical issues. Their role at Briljent also involved budget management and invoicing.
Overall, Tonia Miller's work experience showcases their expertise in project management, technical support, customer service, and administration.
Tonia Miller, MBA, has a comprehensive education history. In 2001, they attended the University of Indianapolis where they pursued a Bachelor of Science (B.S.) degree in Organizational Leadership. Following that, Tonia attended Indiana Wesleyan University from 2003 to 2005, where they obtained a Master of Business Administration (MBA) degree with a focus on Business, Management, Marketing, and Related Support Services. Additionally, Tonia participated in shorter-term educational programs, such as the one at Next Step Computer Training in 2007 where they acquired expertise in A+. In 2011, they completed a Project Management course at ECI. Tonia's education background showcases a diverse range of knowledge and skills that contribute to their professional growth.
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Briljent
Since 1998, Briljent has designed and built training solutions to help our clients improve operational efficiencies. Briljent’s certified Project Management Professional (PMP®) project managers and adult learning specialists have designed, developed, and implemented customized training designs and strategies for federal, state, and commercial clients of all sizes. Our mission is to impact people, processes, and performance by integrating learning, communication, and quality. Briljent knows from experience that placing creative training, communication, and quality initiatives at the forefront of a project can often be a determining factor between success and failure. Therefore, let Briljent help your organization adapt and succeed by prioritizing training while your organization evolves. Among our key talents are the following: TRAINING: instructional design, e-learning development, blended learning approaches, instructor-led classroom facilitation, audience evaluation, and public outreach CURRICULUM DESIGN: curriculum mapping, storyboard creations, and modularization DOCUMENTATION: training manuals, technical writing, and online systems documentation PROJECT MANAGEMENT: scheduling, quality monitoring, status reports, and resource management ANALYSIS: needs, task, content analysis, and call center and staff optimization analysis TRANSFORMATION: change management, business process mapping, strategic planning, cultural change, and training road maps: CERTIFICATIONS: Woman Business Enterprise (WBE) by the states of IN, IL, MA, MI, NJ, NY, ND, TN, WI, Federal Contracting Vehicles: PSC LB IDIQ (Prime), Seaport-e (Prime), NSTP (Sub), PSC SB IDIQ (Sub), RMADA IDIQ (Sub), MACPIE IDIQ (Sub), SBRAD IDIQ (Sub), TAMS IDIQ (Sub), VDC IDIQ (Sub), CIO-SP3 Unrestricted (Sub), CIO-SP3 SB (Sub), and PICS IDIQ (Sub)