MacHaela Lawson

Customer Operations Manager at Brillband

Machaela Lawson has extensive experience in customer operations and success, currently serving as a Customer Operations Manager at Brillband since July 2025. Prior to this role, Machaela held several positions at ClassForKids, including Customer Success Team Leader, Account Manager, and Business Coach from January 2019 to July 2025. Machaela's career began at Webhelp UK, where roles included Engagement Executive, Manager, and Trainer from June 2014 to June 2018. Machaela completed education at Lornshill Academy between 2006 and 2010.

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Brillband

Brillband is a provider of app-based broadband designed for full-fibre networks that enables users to run their entire broadband service from their mobile phone or tablet device. The patent-pending software technology uses the direct connection between the provider and customer to enable the service to build individual usage profiles whichautomatically optimize the service according to how it’s used, for example for gaming, streaming, working from home, or downloading content.


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