Sarah Dolsey Jordan

Sarah Dolsey Jordan is an accomplished professional with extensive experience in customer care and gemology. Currently serving as the Repair Manager at Brilliant Earth since January 2017, Sarah leads a customer-facing repair team and leverages expertise in gemstones and jewelry manufacturing to resolve customer inquiries effectively. Prior roles include Staff Gemologist and Customer Experience Associate, where Sarah excelled in guiding customers through diamond selections and providing exceptional service across various communication channels. Sarah's previous experience as Regional Sales Manager at Acoustic Ales Brewing Experiment involved establishing over 350 accounts and building the brewery's brand. Educational credentials include a Graduate Gemologist degree and a Jewelry Design & Technology certification from the Gemological Institute of America, alongside a Bachelor of Science in Forestry from Virginia Tech.