Lilian Munyao

Lilian Munyao is a dedicated professional in the healthcare sector, currently serving as a Medical Customer Experience Officer at Britam since December 2020. In this role, Lilian focuses on improving service quality by developing solutions for customer complaints and analyzing data for improvement opportunities. Previously, as a Medical Customer Experience Associate, responsibilities included facilitating patient admissions and addressing client queries. Lilian's healthcare experience also includes work as a Nursing Officer at Machakos County Hospital, where assessment and planning were key responsibilities. Academic credentials include a Bachelor of Science in Nursing from The Catholic University of Eastern Africa and various certificates in Project Management and Leadership in Health from the University of Washington, along with an Associate of Science in Oncology from Harvard University.