At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.

Customers can choose from more than 9,500 carefully selected hotels in over 600 locations across 100 countries to add to their British Airways flight. Car hire, in partnership with Avis & Budget, airport transfers and sightseeing experiences can also be booked on ba.com, or by calling our destination experts. 

We are a wholly owned subsidiary of British Airways, first established in 1955 and later rebranded as British Airways Holidays in 1991. We operate in almost 50 markets globally and we are now the UK’s seventh largest Tour Operator in the latest ATOL data published by the Civil Aviation Authority.

We’ve gathered over 70,000 verified customer reviews, and we’re delighted that over 91% of our customers would book with us again. We’re thrilled to  have won a Trusted Service Award from Feefo for excellence in customer service throughout 2023. 

Unfortunately, we're unable to answer any specific customer service queries here. If you need to contact someone about our service or need immediate assistance, please visit ba.com/contactus



Aviation & Aerospace

Hotels & Hospitality

Travel & Leisure

British Airways Holidays

Claire Bentley

Sarah Alcácer-Stooks

Eva Janire Fco Molinero

Alison R.

Paul L.

Melanie Watts

Sarah Gray

Mark Pallister

Duncan Roberts

Matt Armstrong

Catherine Onions

Gemma Abrahams

The Testing and Analysis Team at British Airways Holidays is responsible for ensuring the quality and reliability of holiday packages and services offered to customers. This team conducts rigorous testing of booking systems, processes, and new features to identify and fix any issues before they reach the customer. Additionally, they analyze booking data, yield, and customer feedback to optimize product offerings, pricing strategies, and to enhance overall customer satisfaction. Their thorough testing and analytical approach ensure a seamless and pleasant experience for travelers booking through British Airways Holidays.

Testing and Analysis Team

Digital Marketing Team

Destination Management

Customer Operations and Support

Testing and Analysis Team

About

Team members

Other teams at British Airways Holidays

Digital Marketing Team

Destination Management

Customer Operations and Support