British Airways
Amy James

AJ

Amy James

Head Of Inflight Customer Experience at British Airways

About

Links

Org chart

Manager

Calum Laming

Chief Customer Officer

Peers

David Watson

Head Of CRM Transformation

Harriet Hunter

Director Of Customer Care

Beth Goldswain

CRM Communications Lead Manager - Customer Experience

Reports

Darren Radcliffe

Inflight Manager

Lucy Canham

Inflight Manager

Timeline

Head Of Inflight Customer Experience
January, 2020 - present
Head Of Eurofleet And Worldwide Cabin Crew
December, 2018
Head Of Worldwide Cabin Crew
August, 2012
Head Of Inflight Service & Media Development
2005
Product & Service Development - Senior Manager
2002
Planning & Programme Manager
1999

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