Jacqui Granger

Jacqui Granger has extensive experience in learning design and training across various roles in the aviation and travel industries. Currently, at British Airways since January 2017, Jacqui serves as the Manager of Learning Design and the Digital Skills Academy, where responsibilities include collaborating with stakeholders to develop accredited training programs, notably a bespoke curriculum for BA’s Global Salesforce. Previous experience includes a role as Training & Coaching Consultant at GB Training & Consulting Ltd, where Jacqui designed tailored training solutions for various sectors and completed significant projects for Etihad Airways. Earlier career milestones include serving as Assistant Course Director at The Giles Business Travel Academy and holding several positions at British Airways from 1987 to 2000, culminating in a managerial role focused on sales force development. Jacqui's expertise encompasses sales, customer service, training design, facilitation, and coaching.