Sharon Millard

Sharon Millard currently serves as the Customer Experience Transformation Director at the British Council, a position held since December 2023. Prior experience includes roles such as Director of Operations at YouFibre, Head of Contact Center Operations at Halfords, and Vice President of Global Customer Care at WorldRemit. Sharon has also worked as the Director of Operations for Contact Centres UK & IE at Arvato UK, Executive Director of Customer Services at RHP Group, and Head of Customer Service at both boohoo.com and Mothercare. Early career experience includes positions at Early Learning Centre as Customer Contact Manager and Direct Fulfilment Manager. Sharon began education in Graphic Design at the University of Central Lancashire and attended Oulder Hill School.