Donna O'Neill

Donna O'Neill is an experienced professional currently serving as the Area Customer Delivery Manager at British Gas since November 2023. Previously, Donna held the role of Head of Service Operations at Johnson Controls UK&I from April 2021 to October 2023, where expertise in service delivery was emphasized. Before that, Donna was the Head of Operations at Annuity Management Group from September 2020 to April 2021. Donna's extensive career at British Gas spanned two decades, where roles included Head of Business Improvement, Customer Service Head, and Head of Customer Service, focusing on productivity, process improvement, and exceptional customer service across large teams. Donna's educational background includes attendance at Pudsey Grangefield from 1986 to 1992.