Steven Thomas

Steven Thomas has a diverse work experience spanning multiple industries. Steven started their career in 1995 as a Life, Pension, and Investment Administrator at E J Mercy & Co. Steven then moved on to Teachers Assurance as a Business Systems Co-ordinator. In 1998, they worked as an IT Manager at Blue Skies Direct.

In 1999, Steven joined Lloyds TSB where they held various roles, including Senior Operational MI Analyst, MI and Customer Data Manager, and Customer Insight Execution Manager. In these roles, they managed campaign insight analysts, implemented predictive modeling, and targeted recommendations to increase value created.

Steven later joined Vodafone in 2007 as a CRM Campaign Operations Manager. Steven led a team responsible for operational delivery of outbound customer contacts and prospect leads. Steven also played a key role in a newly formed commercial team, controlling and managing expenditure, agreeing pricing, and assessing value creation within sales acquisition and customer retention channels.

From 2012 to 2016, Steven worked at British Gas, initially as the Head of Campaign Decisioning and later as the Head of Customer Relationship Management. In these roles, they led teams responsible for CRM marketing, retention campaigns, and campaign optimization. Steven achieved significant results, including unlocking 1.6 million customers for marketing, delivering a future capability roadmap, and implementing a campaign optimization platform.

In 2019, Steven returned to British Gas as the Head of Data & Business Intelligence. Steven led a team of 60 resources, transformed the way business intelligence and commercial performance reporting is delivered, and achieved various key impacts such as implementing new MI technology stack and reducing the overall number of reports.

Overall, Steven Thomas has demonstrated strong leadership, strategic thinking, and a track record of delivering impactful results in the areas of campaign management, customer relationship management, and data analytics.

Steven Thomas completed their A levels in Economics from Bournemouth and Poole College of Further Education between 2000 and 2002. Subsequently, they pursued a Bachelor of Arts degree in Economics from the University of Portsmouth, graduating with a 2.1 classification. This educational journey provides a summary of Steven Thomas's education history based on the provided chronological information.