Amanda Farrell

Amanda Farrell is a seasoned professional in technology service delivery and customer experience, currently serving as Technology Service Delivery Manager at the British Heart Foundation since April 2024. Previously, Amanda held the position of Customer Success Director and Managed Services Director at Core Technology Systems, where automation of KPI and SLA reporting was implemented for improved customer satisfaction. Amanda's earlier roles include Director of Customer Experience at CANCOM Communications & Collaboration, where a customer experience strategy was developed, and Head of Customer Service, where team restructuring led to enhanced service metrics. Amanda's career began at BIS Ltd as Head of Customer Service, fostering relationships with IT Directors and stakeholders. Amanda holds a degree in Spanish, Golden Age Spanish Literature, and Latin American Politics from the University of Southampton.