Caroline Finnis

Caroline Finnis currently serves as the Director of Customer Service and Experience at the British Heart Foundation since January 2023. Prior to this role, Caroline held multiple senior positions at Saga plc from July 2001 to June 2020, including Chief Operating Officer and Managing Director, overseeing Personal Lines policy sales, customer service, and claims handling. Caroline was instrumental in developing strategies to enhance operational performance and reduce costs across various divisions, including claims handling and credit hire. Earlier in the career, Caroline worked at The Orion Insurance Company Limited from September 1990 to July 2001, progressing through roles as Claims Handler and Team Manager.