Duane Pitts

Duane Pitts is a skilled technical support representative with extensive experience in troubleshooting and customer service. Currently serving at Brivo since December 2020, Duane previously worked as a data center technician at Amazon Web Services, where expertise in Linux diagnostic commands and server troubleshooting was applied. Prior roles include associate product support specialist at Frontpoint, achieving a first call resolution metric significantly above the company average, and production manager at Savers | Value Village, where operational efficiencies and customer satisfaction were noticeably improved. Duane has also held managerial positions at Walgreens and worked as a consultation agent at Geek Squad, demonstrating strong leadership and technical skills throughout a diverse career in both technical and retail environments. Educational background includes credits earned in Computer Engineering from Morgan State University and training through Merit America.