JB

Jennifer B.

Customer Success Manager at Broadly

Jennifer B. has a diverse work experience spanning over a decade. Jennifer currently works at Broadly as a Customer Success Manager, a role they started in December 2021. Prior to that, Jennifer worked at Amazon, where they held two roles. Jennifer started as a WFS Tiered Ops Team Lead in July 2020 and later became a WFS Central Operations Team Manager in January 2021, staying until November 2021.

Before their time at Amazon, Jennifer worked as an Operations Specialist at Affirm, Inc. from September 2018 to July 2019. Prior to that, they worked at Broadly as a Customer Care Specialist from January 2017 to March 2018. Jennifer also worked as an Instructor at the Delter-Telfort Business Institute from August 2015 to July 2016.

Jennifer has experience in the legal field as well. Jennifer worked as a Legal Assistant at Gold Law Firm from May 2014 to June 2015. Additionally, Jennifer worked as a Client Relationship Manager at Thermo-Essence Technologies from February 2012 to February 2013.

Jennifer'searlier career includes an internship at the San Francisco District Attorney's Office, where they served as an Intern in Victim Services from August 2011 to February 2012. Overall, Jennifer B. has gained a wide range of experience in customer success, operations, teaching, law, and victim services over the years.

Jennifer B. began their education in 2012 at the University of California, Berkeley, where they pursued a Bachelor of Arts (B.A.) degree in Legal Studies, General. Jennifer attended this institution for a period of two years until 2014. Following their undergraduate studies, Jennifer enrolled at Concordia University Irvine in 2015. There, they pursued a Master of Arts (M.A.) degree in International/Global Studies and completed their studies in 2016.

Links

Previous companies

Amazon logo
Affirm logo

Timeline

  • Customer Success Manager

    December, 2021 - present

  • Customer Care Specialist

    January, 2017