Melanie Jordan

Melanie Jordan is a seasoned professional in aviation and operational management with extensive experience spanning over two decades. Currently serving as SmartSuite Product Manager at Brock Solutions since August 2019, Melanie specializes in SmartSuite functionalities and aviation operational processes, focusing on enhancing business use cases and user experience. Prior to this role, Melanie held key positions at British Airways, including Senior Manager Worldwide Baggage Performance, where responsibilities involved overseeing baggage performance initiatives, and various managerial roles in operations and customer service. Additional experience includes serving as Operational Transition Lead Manager at Vanderlande, where operational readiness and customer advocacy were central. Melanie's career began at British Airways in 1999, culminating in diverse leadership roles impacting customer relations and operational efficiency. Melanie holds an education from Tynemouth College from 1990 to 1992.