Bromford
Luan Roper is an experienced Project Delivery Manager at Bromford since November 2018, focusing on business change and IT transformation projects, including software procurement and system upgrades. Roper has a strong background in change implementation as the Director of Luan Consultancy Ltd since September 2012, and has held interim management roles such as Transformation Programme Manager at Trafford Housing Trust and Customer Experience Change Lead at Aviva. Previous positions include Director of Customer Strategy at Three Sixty Company, Strategic Change Consultant at Medical Protection Society, and Head of Customer Service at United Utilities. Roper's career also includes extensive experience at Aviva Life (UK) in various senior roles, overseeing significant customer service operations and relationship management. Roper holds a degree in Social Sciences from The Open University.
Bromford
We’re a housing association – one of the biggest in the country, with almost 45,000 homes across central and south west England. While we believe in providing warm, safe and secure homes, ultimately we’re a people business. Not only do we care about the 100,000 people who live in our homes, we want them to thrive. We believe that having a great place to call home is just the start and with the right relationships and someone who believes in your potential, almost anything is possible. Our customers are the people that live in our homes for rent and shared ownership. Our customers are also those who rent our garages and our commercial buildings and those buying one of our homes for outright sale. That’s why we will continue to make a difference by investing in relationships and in connecting people, so our customers get to where they want to be. Because when they succeed, we succeed and that success drives us to do even more. That's why our purpose is simple and honest: We invest in homes and relationships so people can thrive.