Michael Craggs serves as the Development & Asset Management Innovation Lead at Bromford since January 2019, providing strategic and professional services across complex issues. Previously, Craggs held several positions at Bromford and other housing organizations, including Assets & Commercial Director and Head of Area for Strategic Lead for Repairs & Maintenance. Key achievements include the successful implementation of strategic initiatives improving compliance and operational efficiency. Craggs possesses extensive experience in asset management, contractor services, and team leadership, with a strong focus on performance improvement and customer-oriented services. Educational background includes studies at Coventry University, Gloucestershire College, and Teesside University.