Mercedes Ball

Mercedes Ball is an experienced professional in the community housing sector, currently serving as a Business Analyst and Community Housing Manager at Bron Afon Community Housing since May 2017. In these roles, Mercedes has successfully led a team addressing contract management, anti-social behaviour, and tenant support, while also collaborating with compliance teams to ensure safety regulations are met. Previously, Mercedes held positions that included Customer Services Team Leader and Community Safety Officer, showcasing expertise in managing community interactions and resolving complex issues. Prior experience includes work with Women's Aid as a Crisis Intervention Worker and roles at Pobl Group as a Resettlement Officer and Floating Support Worker. Mercedes holds a degree in sociology, history, and religious studies from Swansea University, along with A-Level qualifications from Croesceiliog Sixth Form.